FAQ
At Obalan , we believe transparency is the first step in building trust between us and families. We’ve compiled the most frequently asked questions from parents and students about the “Learning Without Borders” system and answered them thoroughly to help you make the best decision for your children’s academic future.
Our approach is "comprehensive academic support." In traditional tutoring, a teacher might only explain a specific lesson, but at Obalan , we accompany the student throughout their daily academic journey. We help them understand new lessons, complete homework assignments, prepare for periodic tests, and bridge any learning gaps. We are "academic coaches" who are committed to the student's final outcome and the development of their academic character.
Yes, absolutely. We cover a wide range of curricula:
- International Curricula: (British Curriculum - IGCSE/GCSE), (American Diploma - SAT/AP), (International Baccalaureate - IB).
- National Curricula: We support students in various public and private Arabic curricula.
- Before we begin, we request a copy of the student's school timetable and textbooks to ensure a 100% match.
We primarily rely on live interactive sessions to ensure the highest levels of focus and engagement between students and instructors. However, each session is recorded and immediately uploaded to the student's Obalan profile, allowing them to review it anytime before exams or when they need to reinforce the information.
Our standards are the most rigorous in the education market. We only accept the top 5% of applicants. Teachers undergo a four-stage process: a specialized academic exam, a demonstration lesson before a panel of experts, a digital communication skills test, and intensive training in the psychology of distance learning. All our teachers have at least five years of practical teaching experience.
Absolutely. We understand the importance of rapport and a comfortable student-teacher relationship. If a student or parent feels uncomfortable after the first lesson, we offer the option of an immediate change and selection of another teacher who better suits the student's learning style, because our primary goal is the student's well-being.
Yes, we've designed our packages to be up to 40% more affordable than private home tutoring, while offering significantly higher quality. We offer the following packages:
- Monthly Package: For regular follow-up.
- Intensive Review Package: For pre-exam preparation.
- Family Package: Significant discounts for siblings when registering more than one student.
We consider the subscription fee an investment, not a burden, because it saves parents time and commuting effort and ensures academic excellence.
We offer easy and secure payment methods to suit everyone: credit cards (Visa/Mastercard), bank transfers, and local e-wallets. All transactions are fully encrypted to ensure the security of your financial data.
It's very simple! All the student needs is:
- A device (laptop, tablet, or even a smartphone).
- A stable internet connection.
- Headphones (recommended for better concentration).
- Our platform works directly through your browser and doesn't require downloading any complicated software.
Don't worry. Our technical support team is available live during the sessions. If an interruption occurs, it is documented, and if a significant portion of the session is missed, the student will be compensated with an additional session or can return to the full recording of the session that was not affected by the interruption.
This is the core of our service. Parents receive a monthly performance report that includes:
- Attendance and participation rates.
- Quizz results.
- Teacher feedback on areas where improvement was achieved.
- A work plan for the following month.
Yes, we have teachers who specialize in dealing with learning difficulties (such as attention deficit disorder or dyslexia). We use micro-learning strategies and intensive visual stimulation with them to help them catch up with their peers and even excel.
We are a cross-border platform. We serve students in the Arabian Gulf, the Levant, Egypt, and Arab expatriates in Europe and America. Our system automatically adjusts the timing according to your country of residence to avoid any confusion regarding class schedules.
Simply click the "Register Now" button at the top of the page, leave your details, and an academic advisor will contact you within 12 hours to schedule your free consultation and placement test.
We are here for you
If you have a question that you haven’t found the answer to here, please don’t hesitate to contact us directly via WhatsApp. At Obalan Online Education, no question is insignificant; every detail matters to us to ensure a successful and enriching learning journey for your children.